Orders & Shipping

Processing Time

All orders are processed within 24 hours after being placed. If orders are placed over the weekend or on a holiday, they will be processed on the next business day. If there are any unforeseen delays, we will communicate these to you by email.

Shipping Time

We offer three shipping options:

• Standard Shipping: Estimated delivery within 5-10 business days. Cost is $4.99 per order.
• Express Shipping: Estimated delivery within 3-6 business days. Cost is $17.89 per order.
• Free Shipping: Estimated delivery within 5-10 business days. Free for orders over $69.

Please note that these time frames are estimates and not guaranteed due to various factors which may impact the delivery time. We strive to fulfill your order in a timely manner, however, some conditions may cause delays. Your patience is appreciated.

Shipping Holidays

Please note that our shipping partners do not operate on public holidays. If your order is placed on a public holiday, the order will be dispatched on the next working day. You will be notified if your order cannot be fulfilled due to a public holiday.

Global Events Impacting Delivery Times

Please note that global events, which are out of our control, may cause delays to our shipping times. This includes natural disasters, strikes, political unrest, and other unexpected events impacting the global supply chain and delivery processes. In such instances, we will do our utmost to inform you of any potential delays and work with our shipping partners to get your order to you as quickly as possible.

International Shipping

We offer international shipping to hundreds of customers worldwide. However, shipping times and costs may vary depending on the destination. You may have to pay additional import duties and taxes which are levied once a shipment reaches your country. It is a legal requirement that we declare the full transaction value of the contents of all packages.

Unsuccessful Delivery

If you provide an incorrect or incomplete shipping address and the package is returned to us, or if you fail to accept the delivery, you will be responsible for any return shipping costs and a handling fee.

Order Tracking

Once your order has been shipped, we will send you an email with your tracking information. You can track your package using this link: https://www.17track.net/en. If you have any problems tracking your order or need help with anything else, please feel free to contact our customer service team who will be happy to assist you.

Packaging

Every item we ship is inspected and carefully packaged to ensure it arrives in perfect condition.

By placing an order on our website, you agree to this shipping policy. We reserve the right to change or update this policy at any time without prior notice. Your continued use of our website following any changes means that you accept and agree to the changes.

For any other questions or concerns, please contact our customer service team who will be happy to assist you.