Policy for COVID-19

As the situation with COVID-19 evolves day to day,our top priority during these challenging times continues to be the health and safety of our co-workers, customers and communities.

All employees have been trianed on proper hand washing protocal, work areas are cleaned prior to shipping each package when packaging orders.

Here are some Q&A that you might want to know about shopping in info@buynewtrems.shop

Package Safety
Every package which will be entirely sterilized before it's shipped is absolutely safe. We've enhanced our daily cleaning procedures to ensure the regular sanitization of the warehouse, equipment, and tools, as well as implementing strict disinfection cleanings 
for every package. The World Health Organisation states that viral diseases cannot be transmitted through packages, but we still disinfect them for added safety.

Processing Time
At present, although the COVID-19 has been controlled in HongKong, it will still take some time for the suppliers to resume work and production, please wait patiently for your order, we will ship it as soon as possible.

Delivery Methods and time
Due to COVID-19,some goods are restricted,and we can not ship to some countries. If we can't ship your order now,we will ship it immediately after the restriction ends; This ensures you get your items as fast as possible. As these restrictions are unpredictable,
the shipping time limit for your order maybe extended beyond what is displayed on the product page/ checkout.

Return policy
If you want to return an item and are presently unable to send it to us,we will extend the return time until the epidemic is over!

Caring for our employees
We have taken extreme actions to protect our employees and communities that areas important as our customers. We distribute protective masks,alcohol and other sanitation supplies to those who must work in the office.Additionally, we've canceled large events, moved our daily meetings online,ensuring the regular sanitization of high-traffic surfaces like door handles, stairway handrails, elevator buttons, lockers, and touch screens.

Still Need Help? Contact Us Here!
E-mail: info@buynewtrems.shop